1. What is the quality of your bags?

All our products are made from the same materials as the original brands, ensuring that the leather, hardware, stitching, and details are identical to the authentic versions. We focus on 1:1 high-quality replicas, avoiding low-quality counterfeit products.

2. Are the actual products the same as the photos?

Yes, all our products are real product photos, and we do not use official brand images to mislead customers. If you are interested in a specific style, you can request photos or a packing video before shipment to verify the details. If you are not satisfied, you can request a refund before the order is shipped, ensuring a worry-free shopping experience.

3. What payment methods do you accept? Are they secure?

We accept PayPal and other secure payment methods. All transactions are covered by buyer protection, ensuring your funds are safe. If you encounter any issues during the transaction, you can always reach out for customer support.

4. How long does it take to ship and deliver?

Processing time: Orders are shipped within 1-2 business days after payment.

Shipping time: Standard shipping: 9-12 business days (Free)

Tracking information: Once shipped, we provide a valid international tracking number, so you can monitor your package at any time.

5. How is the package prepared?

We use original brand gift boxes and dust bags to ensure a premium unboxing experience. Additionally, the outer packaging is discreet and does not display any sensitive information, ensuring privacy and security.

6. Do you offer returns and exchanges?

Yes! We offer a 14-day no-questions-asked return and exchange policy to ensure a worry-free shopping experience. If you are not satisfied with the product, you can contact us within 14 days for a return or exchange.

7. What if there is a quality issue with my order?

If your item has any defects, such as damage, peeling leather, or hardware issues, we provide a full refund without any additional cost to you. Please contact us within 48 hours of receiving the package, along with photos or videos, and we will process it immediately.

8. How do l know this is not a scam?

We have an active Instagram page, zz_Luxe_official, The total number of followers of the operating account is over 10,000, and we have been in business for 8 years, maintaining a reputation for honesty and quality service. You can also check our page for real customer reviews and unboxing posts. Additionally, after purchasing, you can request a packing video or photo of your order to verify that we ship exactly what you ordered.

9.Do you offer any discounts or promotions?

We frequently offer limited-time promotions, and returning customers enjoy VIP discounts. Follow us on social media or contact us for the latest deals!

10.How can l contact customer service?

📧 Email: [email protected]

📩 Instagram: zz_Luxe_official

☎️WhatsApp：+85244032409, +85247537988