Luxshows Return and Exchange Policy
Thank you for choosing Luxshows! We are committed to providing high-quality products and excellent service to ensure your shopping experience is as smooth as possible. If you have any concerns after receiving your order, please refer to the following return and exchange policy.
1. General Information
- Company Name: Luxshows
- Website: https://luxshows.shop/
- Email: [email protected]
- Customer Service: Available via email for inquiries regarding shipping, returns, or products.
2. Products and Pricing
- Product Information: We make every effort to display our products as accurately as possible on our website. However, we do not guarantee that the images, descriptions, or other product information are 100% accurate or error-free.
- Pricing: All prices on our website are listed in USD unless stated otherwise. We reserve the right to change prices without notice. Taxes, shipping, and customs duties (if applicable) may apply and will be calculated at checkout.
- Availability: While we strive to keep our products in stock, availability may change, and we are not liable for any product shortages.
3. Orders
- Order Confirmation: After placing an order, you will receive an order confirmation email. This email only confirms the receipt of your order and does not constitute acceptance of your order.
- Order Acceptance: We reserve the right to accept or decline orders at our discretion. Your order is considered accepted once it has been processed and shipped.
- Shipping: Shipping times are estimates and may vary depending on your location, shipping method, and other factors (e.g., customs clearance).
4. Payment
- Payment Methods: We accept payments through a variety of secure methods including credit/debit cards and PayPal. All payments are processed through secure third-party services.
- Billing Information: You agree to provide accurate, current, and complete information for processing your order. If any payment issues arise, we reserve the right to cancel or suspend your order until the issue is resolved.
5. Shipping and Delivery
- Shipping Locations: We currently ship to the United States, Canada, Australia, and various European countries. Please check our shipping policy for more details.
- Shipping Charges: Shipping fees are calculated at checkout based on your location and selected shipping method. Any customs duties or taxes will be covered by V&G BAG.
- Delivery Times: Estimated delivery times are provided at checkout, but delays may occur due to customs processing or unforeseen circumstances.
- Customs and Import Duties: International orders may be subject to customs fees, taxes, or import duties. These are the responsibility of the customer, and V&G BAG is not liable for any such charges.
6. Returns and Exchanges
If your product has a quality issue or you received the wrong item, we offer free returns and exchanges. Here’s how we handle it:
- Free Return and Exchange: We will send you the correct item free of charge. If you no longer wish to receive the item, you can return it to our warehouse, and we will issue a full refund upon receipt.
- Return Shipping Costs: If the return is due to quality issues or incorrect items, we will cover the return shipping costs. You will not incur any additional fees.